Ray's scrooge-like approach to Christmas changes dramatically when he receives a bit of good news, but the staff have their own problems to deal with. Martin's mother, Sandy's pen-pal and Mary's family all put obstacles in the way of a happy festive season, while Ray has to make a life-changing decision.

It's the big day: Christine is set to re-marry her ex-husband, but she's completely oblivious to it. After a botched proposal from Philip, she's overjoyed to accept his hand in marriage, but she finds Ray's ""nice gesture"" to hold it in the Bingo Hall a little strange. It's full steam ahead with the planning and everyone is happy to help out with the preparations. However Martin's not too keen, he's at a loss as it seems his dreams of true love will be dashed forever. But a missing dog, a smurf and everyone's hatred of Philip combine to make it a day to remember.

Ray's devastated following a family funeral, though it's not ""the old stiff"" he's sad about, but the news that he's adopted. To discover his roots he turns to a little detective work, but his digging around reveals Mary could actually be his Mother - news he is not at all happy about. However, Mary's motherly love is something he can't resist and she wins him over. But things take an unexpected turn when Christine intercepts a further call from the orphanage - it seems the baby Mary actually gave birth to was a girl. How will Mary break the news to Ray that they're not actually related? Sandy's elated to discover she's won a competition to appear on a couples game show, but the only problem is that she's now single. Bobby saves the day and stands in as her boyfriend, so they prepare each other for the typically expected couple type questions. Luck is on their side, but with a little magic they both didn't expect.

The staff are cautioned to be on their best behaviour for the visit of regional manager, Miss Grimes - an extremely large formidable woman, who's stopping by to inspect the latest developments at the Rio. Ray spots this as his opportunity to get the manager's position at a new London bingo hall, so he's determined things will run smoothly. Following a mix-up with paperwork, Miss Grimes gets the impression Ray is lusting after her and wants to meet in the cellar! Ray is left with a dilemma: should he meet his match made in hell or tell the truth and loose his chance at the new job? Martin has tried everything to get over Christine, so he thinks visiting a therapist will help to overcome his feelings. But her ways are a little eccentric, specially since she's a therapist-cum-florist.

Following a memo from headquarters, Ray implements a new security regime after a spate of recent robberies. A further robbery leads to Ray giving chase down the back alley to stop the thief, which leaves him to fend him off with a Barbie doll. Ray thinks it's lights out for him, until out of nowhere Mary knocks the thief to the ground. Once the police arrive, Ray takes all the credit. After the press get a hold of the story, Ray is to receive an award for Citizen Of The Year, but Mary refuses to keep quiet. Meanwhile, Martin asks Christine out on a date, though not a fancy restaurant but the bingo's diner. But Christine's faced with a problem; on the same night, her ex-husband returns and wants her back. Who will she choose?

Ray is trying to sort out the holiday rota. You'd think it would be easy, but not with this staff Sandy is mid-crisis: she and boyfriend Terry have just been to the hospital for her first scan, but there was one thing she'd overlooked — she hadn't told Terry she was actually pregnant. And now he's having serious doubts. Meanwhile, Martin is trying to pluck up the courage to tell Christine his feelings for her. If only he could go on holiday with her to Rhyl. And Bobby could be in big trouble: Pamela's been doing wheelies with him all night. Her husband knows she's been entertaining someone from the Bingo Hall, and he wants to know who.

Ray will not tolerate his staff consorting with the punters so he's determined to photograph Bobby at it with Pamela. Unfortunately he photographs the wrong person, is accused of indecency and has to ask the staff to be character witnesses for him. If only someone actually liked him. Martin decides to impress Christine by trying to look like her favourite pop star and Sandy enlists Mary's help in practising for a water birth. Mary's knows all about these things. Her eldest, Bridie, had a water birth - on the log flume at Chessington World of Adventures.

Ray has to give the punters his ""Tony Christie"" during the interval when the PA system breaks down. A talent scout for Stars in Their Eyes hears him and offers him a spot. Could this be Ray's chance to escape? Bobby sets Martin up with a date in order to make Christine jealous. Unfortunately, the date, Jean, turns out to be in her early sixties, with a face like a prune. She also thinks ""I've got no knickers on"" is an attractive chat-up line. Sandy is thinking of becoming Catholic so her unborn baby will be able to go to the local Catholic school - ""it's slap bang in the middle of the Tanning shop and the bookies, so it's dead handy for Terry and me.""

An elderly punter dies while Ray is calling the numbers. The other punters are upset, especially when he suggests a halt in play while the body is removed. Ray is now worried that the staff know nothing about first aid. And he's even more worried when the local Mr Big brings his dear old mum to Bingo and says if anything happens to her Ray will be taking a ferry across the Mersey but only making it half way before he's dropped off. Meanwhile, tragedy hits Bobby - he can't get a woman to sleep with him and goes an entire night without sex. Has he lost it? He goes into a serious depression. Martin takes up magic in his latest bid to impress Christine.

Ray meets a contemporary from school who looks much younger than him - ""I've had a face peel. You can get some great bargains. My wife's just had her tits done half price. Buy one, get one free"". Ray decides to have a face peel with disastrous results - ""I've just paid a fortune on me face for it to pass for Phil Mitchell's arse. Collette Smith's just said I put her in mind of her sister. The one who's allergic to the 21st century. She's in a bubble. They have to roll her to the shops."" Eventually he is unable to call the numbers, so Bobby steps into the breach and becomes an overnight hit. Christine is burgled and decides to go and live with her sister in Clacton. Has Martin left it too late to proclaim his love? Sandy and Terry go and see an actual birth and come back shell-shocked. The only births they'd ever seen were on EastEnders and they were over in a matter of minutes! Can Mary reassure them that all will be well?