Universal Credit: Inside the Welfare State Episode Rating Graph

At Peckham Jobcentre in London, Rachel has recently moved onto Universal Credit after leaving her 27-year NHS career to become a carer for her ill parents.

At Toxteth jobcentre, manager Gemma is under pressure to ensure her staff meet new claimants every week until they get a job - but with too few staff and too many claimants, it is proving difficult.

This final episode follows staff and claimants at Bolton Jobcentre. New claimant Paula is stunned to realise that she will only have £532 a month to live off until she has paid back her advances.