Undercover Boss Episode Rating Graph

CEO Mark Goldring is the man at the top of one of Britain's best known and biggest charities. Awarded a CBE for his life's work tackling poverty, he's responsible for Oxfam's balance sheet. But with income down by £18 million in a year, Mark's worried the charity is over stretched. Mark goes undercover to investigate whether Oxfam is raising the maximum amount of money possible and spending it wisely. While undercover in the UK, he's surprised to discover flaws in the fundraising operation that could be costing millions, and is shocked that his British staff are fearful for their jobs. When he travels across the world to a frontline disaster zone, he's frustrated by the dangerous conditions his employees are working in and wrestles with how to balance the tyhpoon victims' needs, his staff's wellbeing and Oxfam's finances.

After years in the boardroom, Geoff Zeidler of Securitas goes undercover, to be blown away by the sacrifices his security officers make and the violence and racial abuse they encounter through just doing their job. Private security company boss Geoff Zeidler of Securitas spearheaded a risky takeover of two rival firms just as the worldwide recession took hold. Securitas's global profits are down by a staggering £65 million and he's now responsible for 12,000 officers that the company didn't originally recruit. So Geoff's gone undercover to find out if his new officers are of the high caliber the customers expect. Geoff is shocked by how much pressure his new staff are under, and amazed by the personal sacrifices the security officers make. After witnessing the violence his officers tackle and the racial abuse they endure, Geoff's forced to consider whether Securitas has more to worry about than just the bottom line.

Paul Fisher is the boss of Jockey Club Racecourses, the largest and most successful organisation in the competitive world of British horseracing. He'll pose as Richard Setter, a new casual employee, who is trying out entry level jobs in the world of horse racing to find out how his company works from the bottom up. Strong language

Chief Executive Simon Kossoff goes undercover as his restaurant chain Carluccio's plans to double in size in five years. He's planning to spend £50 million and is keen to expose problems that could jeopardise successful growth. After scrubbing dishes and being run off his feet, Simon is shocked to discover branches struggling with chaotic kitchens, inefficient systems and demotivated staff, and is forced to consider whether Carluccio's should worry more about existing employees than expansion.

Pam Finnis, managing director of one of Britain's biggest care home firms, goes undercover to investigate standards of care. The private care home industry has been plagued with problems. In 2011, scandal-hit Southern Cross - then Britain's biggest care home operator - collapsed under £50 million of debt. HC-One stepped in and took over a third of the homes. They now care for more than 10,000 people across 241 UK care homes, and the woman in charge of the day-to-day running of the company is Pam. Ex-nurse Pam finds going back to the floor tougher than she imagined. She discovers one home is in need of urgent refurbishment; she breaks down when she hears how her staff struggle to survive on their low wages; and she's upset to discover overstretched night shift staff unable to respond immediately to residents' calls for help. But Pam's also inspired by dedicated employees, some of whom choose to work on their days off in order to spend more time with residents.