Browse episode ratings trends for Undercover Boss Canada. Simply click on the interactive rating graph to explore the best and worst of Undercover Boss Canada's 50 episodes.
Best Episodes of Undercover Boss Canada
Premiere Van Lines
S2 Ep7
9.3
18th Oct 2012
Moving is officially the second most stressful event we go through in life – trumped only by the death of a loved one. Established, professional moving companies are being squeezed by low-cost rivals and unregulated fly-by-nights. “They give the industry a bad name,” says Kirsten Flynn, the boss of Premiere Van Lines. She’s a woman with a formidable reputation. Her own staff call her “Frugal Flynn” because she watches the pennies to protect profits. But will she loosen the purse strings after traveling the country and seeing firsthand how her own staff are missing basic tools? It’s doesn’t take long before the disguised boss is overwhelmed and literally can’t deliver the goods. A storage worker breaks down when he reveals how, years ago, a horrific accident cut short his career at the wheel.
Victorian Order of Nurses
S2 Ep5
9.3
4th Oct 2012
The Healthcare system is at breaking point, as baby boomers age and put increasing demand on services. The Victorian Order of Nurses takes the pressure off hospitals by providing care for people in their own homes. It was once a unique service, but now hundreds of rival companies compete for cash and customers. Judith Shamian says unless she takes drastic action, the Canadian institution she runs will be consigned to the history books. However, her decision to work in disguise so she can see for herself the pressure nurses are under in life and death situations is riddled with risk. Just hours into her first day on the job, an unexpected encounter throws her undercover operation into chaos. At the end of the week, an exhausted Judith resumes her role as CEO, and rewards the workers who showed such kindness and dedication. A couple with a heart-breaking story gets an emotional double surprise. Their reward will benefit an entire community
Northlands
S4 Ep2
9.0
26th Sep 2013
Richard Andersen, the president and CEO of the sports-and-entertainment complex Northlands, gets the skinny on how his business operates when he puts on a fat suit and poses as an employee in various entry-level positions.
Fedex
S1 Ep10
9.0
5th Apr 2012
In the season one finale,[13] Lisa Lisson, CEO of FedEx Express Canada, knows how to deliver. But as a single mother with a high stress job, she also believes in maintaining a healthy work-life balance. FedEx is consistently listed as one of the top 50 best Canadian employers and Lisa knows to be number one, the FedEx work environment needs to improve. She believes that when employees are engaged, committed and motivated by their leaders and work culture, they are driven to contribute to the company’s well being. Lisa goes undercover to ensure employees have the tools they need to succeed - and that FedEx not only delivers to its customers, but also to its valuable employees.
Toronto Transit Commission
S1 Ep3
9.0
16th Feb 2012
City Councillor and Toronto Transit Commission Chair Karen Stintz goes undercover inside the country's largest mass transit system to get her hands dirty with some of the toughest and grittiest jobs.
Beck Taxi
S3 Ep4
8.8
7th Feb 2013
Life on the road takes its toll when the bosses of North America’s biggest independent cabbies, Beck Taxi, work in disguise. General Manager Gail Souter and Operations Manager Kristine Hubbard are mother and daughter. Together, they run a business that has takes 15 million passengers a year to where they want to go. But with tough City Council regulations and high overheads, drivers are struggling to make a living.
Tervita Corporation
S2 Ep6
8.7
11th Oct 2012
Tervita specializes in environmental clean-up for Western Canada’s booming energy and mining industries. The company has ambitious growth plans to attract workers. It doesn’t take long for Fory Musser, VP of Strategy, to discover why when he quits his cushy office for a work week on the frontline – his company specializes in doing some of the nation’s dirtiest, smelliest jobs. He joins Julie, who sorts through tons of dangerous, nasty waste every day, and Etta, a former social worker who used to repair families but gets more job satisfaction destroying things, as Tervita’s top car crusher. When Fory’s undercover assignment is up, he returns to HQ and summons the five workers he met to a meeting, where he dishes out some of the season’s biggest rewards
Canlan Ice Sports Corp
S2 Ep2
8.7
13th Sep 2012
Undercover Boss Canada takes a look at what really goes into creating the nation’s favourite pastime – Hockey. Canlan Ice Sports Corp is the largest private sector owner/operator of ice sports & entertainment facilities in North America and believes its role is to nurture future NHL stars. CEO Joey St-Aubin admits their prices are higher than local municipal rinks, but believes his company offers a premium service and better ice quality. In an effort to win back cost-conscious customers, he adopts a brand new identity, allowing him to secretly survey his rinks, bars and restaurants and find out how they’re really performing. Ice Queen Ramona coldly tells him to quit complaining when he struggles to get the rinks ready for play-off, and there’s so much dog poop to pick up at one facility, there’s no time for lunch. In the end, what he discovers leads to real frontline changes that make life easier for staff and also go down well with customers.
Home Hardware
S2 Ep1
8.7
6th Sep 2012
The executive Vice President and Chief Operating Officer Terry Davis has been with Home Hardware for 42 years. Now he’s returning to his roots working in the warehouse and making his own improvements. But will the disguised worker walk off the job after a sweaty shift of hauling drywall?
Second Cup
S1 Ep7
8.7
15th Mar 2012
Under CEO Stacey Mowbray’s direction, Second Cup is gunning to reverse the losses of the last decade and take on the intense coffee chain competition as Canadians’ cup of choice. The challenge is steering a new course in the franchise system where change can’t be mandated, but rather inspired. With bold competition and an evolving brand, Second Cup needs to make its mark as a company that cares and provides the best cafe experience. Stacey gets brewing with her frontline employees – her most valuable asset – and shows them what this really means.
YMCA Canada
S4 Ep5
8.5
17th Oct 2013
Scott Haldane, the National CEO of YMCA Canada gets a full head of hair for the first time in 30 years, when he works in disguise in his own organization. But, as he meets his workers and gets to understand the realities of their working lives, he realizes he's also on a very personal journey of discovery.
Bellstar Hotel & Resorts
S3 Ep5
8.5
14th Feb 2013
There’s been a boom in boutique hotels across Canada and our taste for more intimate, and unique stay experiences has affected the way the resort industry does business. Bellstar Hotel and Resorts is one of the rare Canadian companies doing well in this niche market, despite the volatile economy. In less than ten years the company has quadrupled in size and is now seen as a major player in the Canadian West. The CEO – a former national long-distance track star – is now pushing for Bellstar to become one of the top resort companies in North America. But when Ed Romanowski joins housekeeping staff, he struggles to keep up and makes startling discoveries about the business he's running.
Worst Episodes of Undercover Boss Canada
Sodexo
S4 Ep4
6.0
10th Oct 2013
A meeting between the disguised president of Sodexo Canada and the "Queen of Clean" gets a little ugly when he accuses her of overdoing her job and risking company profits.
Mandarin Restaurants
S4 Ep6
6.0
24th Oct 2013
Competition is cutthroat in Canada's $23 billion restaurant industry. Tina Chiu, the Chief Operating Office of Mandarin Restaurants, is worried that the expansion of her giant all-you-can-eat Chinese buffet chain is at risk, and is prepared to radically change her appearance, to check out what's really happening in her restaurants.
Skyline International Development
S1 Ep9
6.4
29th Mar 2012
Michael Sneyd, CEO of Skyline International Development, is new to the company and has been tasked by Skyline’s investors to take business to the next level creating a coast-to-coast hotel group. During one of the most severe downturns the hospitality industry has experienced in decades, Skyline is relying on its employees to provide superior guest experiences in resorts that need updating and investment. Michael knows he also needs to cut costs – and that means getting creative. His goal in going undercover is to engage front line employees and get their ideas up the chain’s fast-growing infrastructure. If all goes to plan, the sky is the limit.
Sunnybrook Hospital
S4 Ep9
6.5
14th Nov 2013
Working in disguise forces the Executive VP of Sunnybrook, Malcolm Moffat, to look at hospital services with new eyes when he meets Danny the over-worked painter, who struggles to keep up with never-ending fixes…
Calgary Transit
S4 Ep7
7.0
31st Oct 2013
Calgary Transit boss Doug Morgan struggles to cope when he joins his staff to work in disguise, cleaning vomit off buses, work in fume-filled garages, and face dangerous public confrontations. At the end of it all, he makes a surprising gesture that has one worker in tears.
Mexx
S4 Ep8
7.0
7th Nov 2013
The newly appointed CEO of retail giant of Mexx Canada is determined to shake-up the shop floor when he works undercover. But workers blame head office for blunders, forcing the boss to make changes from the top down.
Orkin Canada
S3 Ep2
7.2
24th Jan 2013
The nation's pest control industry generates $600 million in annual revenue, and Orkin Canada is the nation's leader. But it's not just rodents they’re having to keep under control – it's outside rivals, ready to bite a chunk out of their market share. President Gary Muldoon is anxious to ensure the company is playing to its strengths, and that staff have good customer service skills as well as professional know-how. But when he’s on the road, working in disguise under an assumed identity, he soon discovers that staff lack some of the tools to make their working life easier, and that good hard workers are over-scheduled and pushed to their limit. When his working week is over, he calls the staff he met to HQ… and his touching words leave one worker in tears…
Liberty Entertainment Group
S4 Ep3
7.3
3rd Oct 2013
The creative director of Liberty Entertainment Group trades in her posh poolside office for the chance to work side by side with the people who operate her bars and banquet halls.
Toronto Zoo
S1 Ep1
7.5
2nd Feb 2012
As the new CEO of the Toronto Zoo, John Tracogna has a lot of beasts to herd. The zoo's livelihood relies on private investments and grants, but the city threatening a sale following $1 million in budget cuts has donors closing their wallets. Between press fiascos over separated gay penguins and imported giant pandas costing a fortune, John goes undercover to get a sense of employee morale and maintain perspective on what is important – conservation, breeding endangered species and making sure the daily tonne of animal food gets distributed properly.
Freshii
S3 Ep8
7.7
7th Mar 2013
Freshii has captured the market in healthier, fresh, fast food. Boss Matthew Corrin opened his first store in 2005 and now he has 80, around the world. But when he dares to work undercover in his own Canadian franchises, he makes surprising discoveries. One worker literally rubs salt in his wounds when he struggles to cut up tomatoes.
1-800-GOT-JUNK
S1 Ep4
7.7
23rd Feb 2012
Just over 20 years ago, Brian Scudamore had a vision for 1 - 800 - GOT - JUNK ?. Since then, he has revolutionized customer service in the junk removal business, having built the largest junk removal franchise in the world. Brian was once a junk remover himself and knows the ropes, but now he goes undercover to really understand how the franchisees in his business work. With recent motivation to grow his one-day painting service, he needs new ammunition and a better understanding on how to improve customer service and marketing. Getting down and dirty on the job, Brian collects much more than junk – including new inspiration from employees along the way.
Mr Lube
S3 Ep7
7.8
28th Feb 2013
Canadians spend over $1.5 billion a year on car maintenance. Mr. Lube has built its reputation on quick oil changes, but as it expanding its slate of services, are staff keeping up? When CEO Stuart Suls works in disguise, he discovers he can't even install windscreen wipers, let alone deal with what's under the hood.
Undercover Boss Canada Episode Guide
Toronto Zoo
S1 Ep1
7.5
2nd Feb 2012
As the new CEO of the Toronto Zoo, John Tracogna has a lot of beasts to herd. The zoo's livelihood relies on private investments and grants, but the city threatening a sale following $1 million in budget cuts has donors closing their wallets. Between press fiascos over separated gay penguins and imported giant pandas costing a fortune, John goes undercover to get a sense of employee morale and maintain perspective on what is important – conservation, breeding endangered species and making sure the daily tonne of animal food gets distributed properly.
Pizza Pizza
S1 Ep2
8.3
9th Feb 2012
Paul Goddard has big shoes to fill as recently appointed CEO of Canada's largest and most successful pizza chain, Pizza Pizza. His late father-in-law Michael Overs – who founded the business 45 years ago – turned the brand into a multi-million dollar company. Now Paul has taken over in this highly competitive industry, but his background is in the oil industry and IT – not pizza. Paul goes undercover to get a slice of the action and the front line information he needs to run the company successfully. From the dough factory floor onto the delivery routes in Edmonton and Toronto, Paul gains a fresh perspective on Pizza Pizza – and the challenges the company faces day-to-day.
Toronto Transit Commission
S1 Ep3
9.0
16th Feb 2012
City Councillor and Toronto Transit Commission Chair Karen Stintz goes undercover inside the country's largest mass transit system to get her hands dirty with some of the toughest and grittiest jobs.
1-800-GOT-JUNK
S1 Ep4
7.7
23rd Feb 2012
Just over 20 years ago, Brian Scudamore had a vision for 1 - 800 - GOT - JUNK ?. Since then, he has revolutionized customer service in the junk removal business, having built the largest junk removal franchise in the world. Brian was once a junk remover himself and knows the ropes, but now he goes undercover to really understand how the franchisees in his business work. With recent motivation to grow his one-day painting service, he needs new ammunition and a better understanding on how to improve customer service and marketing. Getting down and dirty on the job, Brian collects much more than junk – including new inspiration from employees along the way.
Cineplex Entertainment
S1 Ep5
8.1
1st Mar 2012
Toronto headquartered Cineplex theaters plays host to 70 million guests annually. CEO Ellis Jacob has had wild success in the theatre business, but the digital revolution has left audiences with a myriad of viewing options. As such, Cineplex is well aware they had better take nothing for granted. Ellis goes undercover in theatres serving popcorn and selling tickets in hopes to improve efficiency and innovation in order keep the good times rolling. But how will this media mogul perform on the ground floor away from his spreadsheets and head office corner suite?
Molson
S1 Ep6
8.5
8th Mar 2012
With Molson CEO Dave Perkins too recognizable for the job, Chief Legal Officer Kelly Brown goes undercover in the Molson Coors Breweries across Canada. A new mother, Kelly leaves her young daughter at home, traveling from east to west to brave the production line and overnight shifts. Working in a male-dominated industry, Kelly connects with other women in the breweries to see what they face on the job – and she is surprised by what she learns. As well, facing public criticism from beer lovers of Molson’s “industrial” taste, Kelly gets into the hops and testing at the Creemore plant. She also checks if corners are being cut safety-wise. She discovers employee dedication she can raise a glass to, and makes some emotional connections along the way.
Second Cup
S1 Ep7
8.7
15th Mar 2012
Under CEO Stacey Mowbray’s direction, Second Cup is gunning to reverse the losses of the last decade and take on the intense coffee chain competition as Canadians’ cup of choice. The challenge is steering a new course in the franchise system where change can’t be mandated, but rather inspired. With bold competition and an evolving brand, Second Cup needs to make its mark as a company that cares and provides the best cafe experience. Stacey gets brewing with her frontline employees – her most valuable asset – and shows them what this really means.
Goodlife Fitness
S1 Ep8
8.3
22nd Mar 2012
COO of GoodLife Fitness Jane Riddell enjoys making a difference in people’s lives through fitness. From coast to coast, one in every 45 Canadians is a GoodLife member. Creativity and new programs for member and employee retention are necessary to be competitive in the gym crowd. Without this, profitability could flounder. Jane immerses herself in the gym scene to gain new insight. As an undercover boss, she works as a Zumba instructor trainee, a maintenance worker and salesperson, whose competitive skills may not be up to snuff. Later, when she witnesses employee dedication wavering, she must exercise her covert operation skills.
Skyline International Development
S1 Ep9
6.4
29th Mar 2012
Michael Sneyd, CEO of Skyline International Development, is new to the company and has been tasked by Skyline’s investors to take business to the next level creating a coast-to-coast hotel group. During one of the most severe downturns the hospitality industry has experienced in decades, Skyline is relying on its employees to provide superior guest experiences in resorts that need updating and investment. Michael knows he also needs to cut costs – and that means getting creative. His goal in going undercover is to engage front line employees and get their ideas up the chain’s fast-growing infrastructure. If all goes to plan, the sky is the limit.
Fedex
S1 Ep10
9.0
5th Apr 2012
In the season one finale,[13] Lisa Lisson, CEO of FedEx Express Canada, knows how to deliver. But as a single mother with a high stress job, she also believes in maintaining a healthy work-life balance. FedEx is consistently listed as one of the top 50 best Canadian employers and Lisa knows to be number one, the FedEx work environment needs to improve. She believes that when employees are engaged, committed and motivated by their leaders and work culture, they are driven to contribute to the company’s well being. Lisa goes undercover to ensure employees have the tools they need to succeed - and that FedEx not only delivers to its customers, but also to its valuable employees.
Undercover Boss, commonly referred to as Undercover Boss Canada is a Canadian reality television series, based on the British series of the same name. Each episode depicts a person who has a high management position at a major Canadian business, deciding to become undercover as an entry-level employee to discover the faults in the company. The first season, which consisted of 10 episodes, ran from February 2, 2012 to April 5, 2012, on W Network. On April 3, 2012, W Network, Alliance, and Corus ordered an additional 30 episodes for the series, to be split into four new seasons.
The second season, which consisted of 10 episodes, aired from September 6, 2012 to November 8, 2012. The show's third season, which contains 10 episodes, will air from January 17, 2013 to March 21, 2013.
No network information is available for this show.
The best rated episodes of Undercover Boss Canada are:
Premiere Van Lines S2E7 rated 9.3
Victorian Order of Nurses S2E5 rated 9.3
Northlands S4E2 rated 9.0
Fedex S1E10 rated 9.0
Toronto Transit Commission S1E3 rated 9.0
Beck Taxi S3E4 rated 8.8
Tervita Corporation S2E6 rated 8.7
Canlan Ice Sports Corp S2E2 rated 8.7
Home Hardware S2E1 rated 8.7
Second Cup S1E7 rated 8.7
The lowest rated episodes of Undercover Boss Canada are:
Sodexo S4E4 rated 6.0
Mandarin Restaurants S4E6 rated 6.0
Skyline International Development S1E9 rated 6.4
Sunnybrook Hospital S4E9 rated 6.5
Calgary Transit S4E7 rated 7.0
Mexx S4E8 rated 7.0
Orkin Canada S3E2 rated 7.2
Liberty Entertainment Group S4E3 rated 7.3
Toronto Zoo S1E1 rated 7.5
Freshii S3E8 rated 7.7
The first episode of Undercover Boss Canada aired on February 02, 2012.
The last episode of Undercover Boss Canada aired on November 07, 2014.
