John Bannerman and his wife Sarah open the lavish Grand Hotel. They soon find their money has been embezzled and turn to John's brother Marcus who is in love with Sarah, which he is keen to rekindle in exchange for her to save the Grand.

Marcus continues to woo his sister-in-law and sets the staff on edge. A homeless pregnant woman asks for mercy and a man with a spanking fetish and mommy issues drop in at the Grand.

WWI veteran Stephen falls for Celia, and steals to impress her, unaware of her secret past. Esme recognises Celia, who will do anything to hide her secrets. Stephen struggles from his non-visible scars of war.

Two of Mr Collins' son's ex-comrades show up with a plan to clear his son's name. Esme's continued patronage of Monica arouses the jealousy of other maids. Stephen and Marcus track take matters into their own hands to right a wrong.

Adele's former schoolmate arrives, and is a naughty girl who drives the guests and staff crazy with her behaviour. Little does anyone suspect her antics are her way of acting out due to the shocking family secret she is carrying inside.

The kind act of feeding a stray dog leads to unintended consequences. A guest asks Monica to dinner, and she ignores Miss Harkness' advice. The repercussions lead her to choose love over security, and she makes another rash decision.

Marcus takes over her life after their engagement. The staff hold a party to distract from their obsession with Monica. After her beau must return to London, Monica finds herself in a dire situation which rapidly deteriorates.

Convicted and sentenced to death, Monica awaits her fate. Marcus and Ruth's wedding is plagued by staff animosity, Monica's death and his desire for Sarah. A family secret is exposed when Marcus and Sarah are caught in a forbidden kiss.