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Norm, an experienced and seasoned paramedic, must console staff and residents when an emergency in a retirement village results in death. Paramedic Audie and Ambulance Officer James deal with culturally-sensitive issues when called to assist an elderly Chinese man. Paul is on the scene after a young inebriated man is ‘glanced’ by a car. Audie’s team is called in again when a young mother has difficulty delivering twins.

Motorcycle paramedic Kirk is called to a man suffering exposure after a steep fall from an embankment. Audie and Ben are required to apply CPR to a man found collapsed at the wheel of his car. And Audie and James are called to attend to an elderly lady suffering chest pains. A young man drove into a telegraph pole and suffers temporary memory loss when Lindsay and Leanne arrive at the scene of the accident. The call comes into Audie and Ben to attend a "male with lacerations and bleeding". It turns out to be a minor cut, but they treat the patient with care and respect.

Norm in his Rapid Response vehicle is on his way to a country property where two men have fallen from a roof into an empty water tank. He must assess the damage quickly and call in the helicopter service to airlift the victims to hospital. Audie and James tend to a long-term smoker with breathing difficulties and anxiety. Paul and his partner tend to a young mum who is pregnant and bleeding; while keeping her young son amused during the trip to hospital. A young female is knocked off her motorbike on a highway. Lindsay and Leanne are first on the scene and suspect spinal injuries.