The Complaints Bureau Episode Rating Graph

This week, we meet a couple who booked their dream wedding villa through social media and paid upfront, only to fall victim to a cruel wedding accommodation scam. Like most holiday rental scams, they got sent photos imitating a holiday villa by a fraudster pretending to be somebody else.

In this episode, Conor Pope meets a young family left in the lurch by a builder who disappeared, leaving their home unfinished, and them more than €140,000 euros out of pocket.

In the third episode of the series, Conor Pope searches for some hope and reconciliation – and a refund - in over 30 pages of Terms and Conditions.