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Theresa and her two daughters Vicki and Keyleigh live in a 1970's property in Coalville. The two girls are so terrified of their bedroom that they cannot sleep in there alone. Keyleigh says that she has seen the ghost of a Victorian girl waving and smiling at her in the room. Their mother Theresa was terrified when the bath mysteriously filled itself up, waking her in the middle of the night. Mia claims to have contacted the ghost of a young woman called Sarah who was desperate to find her sister.

John and Katrina Elvin live with their three children in a house in Newcastle that they claim is haunted. They regularly claim that they see the solid figure of a man standing in their bedrooms and on the landing. Son Jonathan says there is a man watching him while he's on his computer. When he spotted the mysterious figure younger son Nathan was frozen to the spot. Mia says that she identifies a spirit who's trying to get in contact with John Elvin.

Antonia, Donna and Leanne have recently moved into a converted pub in Plymouth. The property has a chequered history of smuggling and ghosts. The girls claim that they have experienced something paranormal from day one. They say that child-sized fingerprints have appeared on a beam too high to reach, figures have been seen and strange distorted pictures of Antonia's four year old daughter have appeared on her mobile phone. Mia claims that she contacted the ghost of a young woman called Elizabeth who lost her lover in an accident at sea.

The Perkiss family have lived in their 1930's Portsmouth home for 25 years. Mum Marie is convinced that they have a poltergeist and is desperate to clear the house of this unwanted intruder. The family claim to be harassed by shadowy figures and strange smells. Even as a child Stuart believed that his dead great-grandmother used to appear and speak to him. Mia says she confronted two spirits, one good and the other a sinister entity.

Nicola and Mel Munday live with Nicola's five children - Mel and Nic are very interested in the paranormal and they run a web-based paranormal group. They claim that activity in the house appears to have increased when they started dabbling with a Ouija Board. Mel and Nic believe they have invited a bad spirit into their home and it needs to be purged, because of its negative nature. Mia claims the spirit that they believe they have invited into their home through the ouiji board is demonic.